Effective date: September 09, 2022
Cancellation
Please note that once you have booked a transfer with us, it means that we have reserved time in our schedule exclusively for you. If you cancel your transfer less than 24 hours before the time confirmed at the booking confirmation, you will be subject to a full charge of the service. This includes transfers where our service provider is turned away, or the client is unavailable.
Refund Policy
You can cancel or reschedule a transfer by emailing us at contact@privatetransfer.ch, through the contact us page, or texting/calling us at +41791525899. Please provide cancellation notice at least 24 hours prior to the transfer date/time to avoid a full charge of the service. Refunds are subject to a charge of 3.5% of the amount paid to cover credit card admin fees.
Waiting Time
Swiss Private Transfer offers a complimentary 1-hour waiting time at the airport and 30 minutes for all other departure points. The waiting time starts from the time confirmed at the booking confirmation. After the free waiting period expires, we’ll charge a waiting fee of fifty Swiss Francs (CHF 50).
Flight Delay or Cancellation
We’ll extend the free waiting time at no cost if your flight is delayed up to 1-hour. If your flight is canceled or rescheduled to more than 1 hour after the time confirmed at the booking confirmation, Swiss Private Transfer reserves the right to recover full payment. We’ll do our best to reschedule your transfer for a fee of fifty Swiss Francs (CHF 50).